Service Manager

Job description
Listing Info

Service Manager (LO) 1 Upper Hanover

Job Title

Service Manager (LO) 1 - Upper Hanover

Job ID Number

5156367

Schedule Type

Reg-Time

Work Hours

40

Location:

East Greenville,PA

Qualifications

Job Description

At Wells Fargo, our vision is to satisfy all our customers’ financial needs and help them succeed financially. As a manager, you will help us deliver on our vision and build lifelong relationships with our customers. You will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. In your role as a manager, you will also demonstrate leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

The Service Manager (LO) 1 assists the Store Manager and/or the Service Manager (LO) 2 in positioning the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager (or Service Manager LO 2) role when necessary. The Service Manager (LO) 1 should be effective at observing, coaching, and providing feedback to ensure consistent service team performance and excellent customer satisfaction. In addition, he/she must demonstrate excellence at managing complex customer concerns and transactions. The Service Manager (LO) 1 consistently ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements. The Service Manager (LO) 1 is a working manager where greater than 50% of his\her primary duties are spent in non-management responsibilities. These duties include teller and lead teller functions, individual cash handling, assisting with effective scheduling, managing the Teller line, lobby management, and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager (LO) 1 serves as a model for the Wells Fargo Customer Experience culture while embracing diversity and maintaining ethics and integrity.

Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.

Required Qualifications
1+ year of experience interacting with customers
1+ year of banking experience

Desired Qualifications
Ability to communicate effectively in writing, using proper grammar and spelling, and convey information in a clear and concise manner
Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
Experience managing the time of others
Mentoring or coaching experience in a customer service/sales environment
Experience interacting positively with unsatisfied customers
Solid problem solving skills necessary to analyze situations that require thoughtful solutions
Experience meeting or exceeding sales and customer service goals
Experience developing and cultivating professional relationships
Experience selling products and services
Basic Microsoft Office (Word, Excel, and Outlook) skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Effective organizational, multi tasking, and prioritizing skills
Ability to work in a fast-paced deadline driven environment
Experience complying with policies and procedures

Job Expectations
Ability to work weekends and holidays as needed or scheduled
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

About this company
Welcome to our page! Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.6 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,700 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices.



We’re headquartered in San Francisco, but we’re decentralized so every local Wells Fargo store is a headquarters for satisfying all our customers’ financial needs and helping them succeed financially. We do business with one in three U.S. households. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses.

At the end of third quarter 2014, Wells Fargo ranked fourth in assets among U.S. banks and was the world’s most valuable bank by market capitalization. In 2013, Euromoney named Wells Fargo “Best Bank” in its Global Awards for Excellence, the first time a U.S.-based bank has won the top award. The Chronicle of Philanthropy ranked Wells Fargo’s corporate giving in the top two among all U.S. companies each of the past two years.

Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.”


Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2013 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.


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