In Consulting and System Integration, our professionals are in direct contact with customers, recognizing their business needs and analyzing the potential for cost savings and risk reduction. Our people translate customer needs and technological opportunities into detailed technical proposals and offerings. Working on highly motivated teams, we analyze, design and develop commercially viable end-to-end technical solutions for our customers. To do this work effectively, our Consulting and System Integration professionals exhibit broad technical acumen, consultative selling ability, creative thinking and an aptitude for solving problems. Within our global organization, professionals in Consulting and System Integration often have the opportunity to travel, gaining excellent experience by working in different cultures.
Showing posts with label Ericssion Company. Show all posts
Showing posts with label Ericssion Company. Show all posts
Wednesday, 10 June 2015
Customer Problem Management Job
This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels
Date: Jun 10, 2015
Location: Tecnoparque, Mexico City, MX
Company: Ericsson
Req ID: 60594
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary
This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.
Responsibilities & Tasks
- Customer Event Management
- Customer Incident Management
- Customer Problem Management
- Customer Order Handling
Position Qualifications
Core Competences:
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication skills
- Knowledge sharing
- Problem Solving & strategic thinking
- Ericsson Knowledge
- Language Skills
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Working with People
- Following instructions & Procedures
- Applying Expertise & Technology
Preferred Qualifications & Experience Requirements:
- Problem solving and trouble shooting skills
- Good communication skills
- Cost awareness
- Social skills and awareness
APPLY NOW TO FOLLOWING LINK BELOW
https://jobs.ericsson.com/job/Tecnoparque-Customer-Problem-Management-Job-stage-4/236280400/Senior Cloud Solution Architect (s)
As the Senior Solution Architect, you will work closely with the Cloud Center of Excellence technical and leadership team to define and deliver complex proof of concepts and customer solutions. You will be responsible for providing technical sales support to Ericsson Customer units and be the Cloud Subject Matter Expert for Key Customer Engagements. You will also be responsible for creating and developing the Cloud Services strategy along with the Cloud Center of Excellence Leadership team.
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Date: Jun 10, 2015
Location: Piscataway, New Jersey, US
Company: Ericsson
Req ID: 78878
Job Description:
As the Senior Solution Architect, you will work closely with the Cloud Center of Excellence technical and leadership team to define and deliver complex proof of concepts and customer solutions. You will be responsible for providing technical sales support to Ericsson Customer units and be the Cloud Subject Matter Expert for Key Customer Engagements. You will also be responsible for creating and developing the Cloud Services strategy along with the Cloud Center of Excellence Leadership team.
As our ideal candidate, you will possess the Cloud technical and sales expertise needed to lead the design, development and delivery of projects. You are a recognized leader within the Cloud industry and have contributed knowledge in the form of white papers, research articles, or patents.
At a commercial level, you will have built and deployed Cloud solutions in large scale environments. With proven experience overseeing all aspects of Cloud projects, your track record of identifying business opportunities and driving profitable success will be exceptional. Your outstanding relationship building skills and ability to develop strong working partnerships will lead you to success in this exciting opportunity.
Job duties include, but are not limited to, the following:
· Provide high-level and detailed consultative solutions and technical sales support for selected customer opportunities. Understand business requirements and be able to translate them into technical requirements.
· Perform in-depth and high-level technical presentations for customers, partners and potential clients.
· Provide consultative support to Solution Architects and Service Engineers.
Mentor Service Engineers in the assigned opportunities. Exhibit leadership and be viewed as a leader by senior management, peers, partners, company and customers.
Mentor Service Engineers in the assigned opportunities. Exhibit leadership and be viewed as a leader by senior management, peers, partners, company and customers.
· Publish white papers on given topics for internal or external use. Gather product requirements from field and customer and submit findings to relevant Business and R&D units to drive Solution Area or Operator business requirements.
· Drive Add on sales and business opportunities during the entire process in order to contribute to increased sales volumes.
· Manage a team of Solution Architects and/or Service Engineers in Customer Projects to ensure successfully execution.
Qualifications:
· Education - Bachelor's degree in Engineering/Computer Science or equivalent
· Minimum 8 years Systems Integration Experience
· Minimum 5 years Solution Architect Experience
· Extensive expertise in providing leadership during customer business discussions, requirements and needs analysis (financial drivers, impacts, and restrictions) and creating technical solutions.
· Excellent communication and relational skills – able to form a trusted advisor relationship with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics.
· Proven track record with IT & Telecommunication Customers
· Extensive knowledge and experience with Cloud and Virtualization Technologies, Solutions, and Architectures.
· Extensive experience selling Cloud and Virtualization technologies at the engineering level through the CxO level.
· Experience in the selection and proposal of 3rd party suppliers/products for Cloud Computing Solutions. Able to work with and manage customized solutions and products, including 3rd party products.
· Expertise in –
Cloud Computing Software (OpenStack, CloudStack etc.)
VMware: ESXi, vSwitch operations, SRM (site recovery manager), View, vCloud
Hypervisors (Hyper-V KVM, VMWare)
Networking Protocols, design and products: Ethernet, IP, switching, routing etc.
Storage networking protocols: Fibre Channel, iSCSI, NFS/CiFS, storage multi-pathing
X86 hardware solutions.
Storage networking protocols: Fibre Channel, iSCSI, NFS/CiFS, storage multi-pathing
X86 hardware solutions.
Rack and blade server solutions from HP, Oracle, IBM, Dell
Firewalls/IPS, load balancers, WAN optimization,
Firewalls/IPS, load balancers, WAN optimization,
Familiarity with –
Disaster recovery solutions: backup/recovery, mirroring, active/standby, active/active
High availability architectures and clustering solutions (Oracle RAC, Veritas, et al.)
High availability architectures and clustering solutions (Oracle RAC, Veritas, et al.)
SaaS, PaaS offerings
SDN, NFV concepts
Cloud Security implementation
Cloud Orchestration
Analytics and using this data to dimension/expand/plan cloud resources
Incumbent cloud providers, i.e. Amazon, Google
· Knowledge of Ericsson cloud related portfolio and offering (ECS/ECM/EVA/etc.) is a plus
· Cloud or Virtualization certifications is a plus
INTERPERSONAL SKILLS:
The ideal candidate should possess the following attributes and abilities:
· Demonstrates Ericsson’s core values of professionalism, respect, and perseverance
· Excellent written and verbal communication, listening, negotiation and presentation skills
· Independent, self-motivated and proven consultative skills directly with customers
· Ability to work under stressful situations, meet tight deadlines and deliver services with high quality
· Ability to lead others and work in a team environment
*L1-VB1
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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