Customer Project Manager Job stage 7

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society

Date: Jun 23, 2015

Location: Tecnoparque, Mexico City, MX

Company: Ericsson

Req ID: 59269

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks

Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities

Drive project execution: track project activities , monitor & handle changes, conflicts & escalations

Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events

Manage project finance: ensure financial system monitoring

Develop the business: participate to contract preparation & to pre-sales meeting

Develop the CPM discipline: simplify processes, methods & tools with innovative ideas

Position Qualifications

Core Competences:

Leadership skills

Consultative skills

Financial understanding

Business understanding

Sales & business development skills

Customer insight

Negotiation & argumentation skills

Project management skills

Problem solving

Presentation & communication skills

Entrepreneurial & Commercial Thinking

Persuading & Influencing

Analyzing

Leading & Supervising

Relating & Networking

Delivering Results & Meeting Customer Expectations

Planning & Organizing

Minimum Qualifications & Experience Requirements:

Preferred Qualifications & Experience Requirements:

PMI certifications

Project Sales Process

Contract management

3rd pp suppliers management experience

Additional Requirements, Physical Demands, Region/Local Specifications:

Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Job details: Customer Project Manager Job Stage 07

Job Segment: Telecom, Telecommunications, Project Manager, Consulting, Business Development, Technology, Sales

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2nd level Operations Job in Ericsson

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.



We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

2nd Level Assurance Support Activities
2nd Level Incident Management
Problem Management
System Administration
2nd Level Billing Operations
Position Qualifications

Core Competences:

Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology


Minimum Qualifications & Experience Requirements:

1 year of experience PL/SQL
1 year of experience in UNIX Shell Scripting
1 year in Solaris/Linux System
3 years of experience in Excel
3 years of experience in SQLPLUS


Preferred Qualifications & Experience Requirements:

Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness

Apply Now:
https://jobs.ericsson.com/job/Mexico-City-2nd-level-Operations-Job-stage-6/228991500/

Customer Problem Management Job

This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels

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Date: Jun 10, 2015

Location: Tecnoparque, Mexico City, MX

Company: Ericsson

Req ID: 60594

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

This Job Role is also responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). It is also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informing the customer and resolving these specific problems to the customer's satisfaction.

Responsibilities & Tasks

• Customer Event Management
• Customer Incident Management
• Customer Problem Management
• Customer Order Handling
   

Position Qualifications

Core Competences:

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Ericsson Knowledge
• Language Skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Following instructions & Procedures
• Applying Expertise & Technology

Preferred Qualifications & Experience Requirements:

• Problem solving and trouble shooting skills
• Good communication skills
• Cost awareness
• Social skills and awareness
   

APPLY NOW TO FOLLOWING LINK BELOW

https://jobs.ericsson.com/job/Tecnoparque-Customer-Problem-Management-Job-stage-4/236280400/

APPLY NOW