HR Service Delivery Specialist

Principal Accountability Responsible for timely preparation and accurate maintenance of HRSG Outsourcing’s employee records as per the HRSG Outsourcing Policy/Standard Operating Procedures, and in compliance with the government regulations, manually (hardcopy) and on Human Resource Information Management System to the satisfaction of client organization. Also responsible to ensure complete confidentiality of personnel data.
Ensure all employment related letters are timely prepared and delivered to the employees as per the requirements. Also ensure that all employment related matters are properly and timely addressed.
Closely work with Benefits administration team to provide employment benefits to the employees based at client’s side.

Maintain high levels of customer satisfaction at all times thereby ensuring retention & development of existing client. Interact with client management on regular basis to discuss all operational matters to ensure smooth relations with the client.

Develop and maintain cordial working relationships with the employees deputed to perform duties at the client site. Establish open employee communication channels thereby ensuring that employees are properly serviced to foster loyalty.

To incorporate all the changes in the monthly salaries as per the input received from client(s) in respect of all the new inductions, separations, transfers, over time, increments, leave without pay, allowances, expenses and any other changes.

Responsible for the preparation of HRSG Outsourcing employee salaries, invoices & debit advices after the mandatory/applicable deductions.

Deliver salary invoices to the client and receive credit for the same. Deliver pay slips to the employees deputed at client locations or client’s HR representatives.

To maintain proper record of all the loans and advances through making a Loans / Advances control ledger/prevalent system on Human Resource Information System.

Prepare & maintain record of payment vouchers of all invoices against salary disbursement.
Adhere to and ensure compliance with all government regulations applicable to the HRSG Outsourcing business.

Ensure all requirements of the clients / employees are met through constant and positive communication and follow up. Customized services would be delivered to exceed customer satisfaction.

Core Skills & Essentials to Meet Job Expectations :
Demonstrates good verbal and written communication
Able to write client ready documents and ongoing communications
Demonstrate active listening, critical thinking, Decision Making, Problem solving, sound judgment and persuasion skills.
Team player.
Self-starter.
Eager to learn.
Proficiency in Microsoft Office (Word, Excel, Visio, and PowerPoint) multiple client systems and Internet research
Position Title :        HR Service Delivery Specialist
Position Based-In : Karachi
Number of Positions : 2
Gender :                No Preference
Job Purpose :        This position is responsible to provide end-to-end HR and Payroll Services to HRSG Outsourcing Client’s.
Position Reports to : Segment Lead
Qualification Required : BBA | MBA (Preferably in HR) from a reputable institution
Professional Experience : 1-2 Year experience
Languages : English / Urdu
Remuneration Package & Other Details : Negotiable | Open




Please send your resume to careers@hrsglobal.com
HRS Global is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace.