2nd level Operations Job in Ericsson

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks.
Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.



We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

2nd Level Assurance Support Activities
2nd Level Incident Management
Problem Management
System Administration
2nd Level Billing Operations
Position Qualifications

Core Competences:

Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology


Minimum Qualifications & Experience Requirements:

1 year of experience PL/SQL
1 year of experience in UNIX Shell Scripting
1 year in Solaris/Linux System
3 years of experience in Excel
3 years of experience in SQLPLUS


Preferred Qualifications & Experience Requirements:

Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness

Apply Now:
https://jobs.ericsson.com/job/Mexico-City-2nd-level-Operations-Job-stage-6/228991500/